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Social Media Giants are Hack Victims by Zendesk’s Leak

Feb 22, 2013

Zendesk, a customer service software provider has more than 25,000 clients, three of which are Tumblr, Pintrest and Twitter, who allegedly dropped the ball in securing its data.


According to Wired, a security breach was confirmed this week saying the hackers broke into its system, where they could access personal data from three social media clients. Users who were affected were notified by all social media companies. Zendesk choose not to comment but did offer this blog post, “We’ve been hacked.” Here’s a peek.


“We’ve become aware that a hacker accessed our system this week. As soon as we learned of the attack, we patched the vulnerability and closed the access that the hacker had. Our ongoing investigation indicates that the hacker had access to the support information that three of our customers store on our system. We believe that the hacker downloaded email addresses of users who contacted those three customers for support, as well as support email subject lines. We notified our affected customers immediately and are working with them to assist in their response.”


These types of hacks are becoming more common and risky to users, as identity theft continues to rise. Governments need to step up with new security legislation laws, in order to help protect the public and force companies to assume accountability.



Rachel Gilliland

Toronto Professional Services Team

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